FAQ's
What services does Hopkins Refrigeration Inc. offer?
We specialize in commercial refrigeration repair and maintenance. Our services include diagnosing and repairing refrigeration issues, routine maintenance, and installation of new refrigeration units.
Where are you located?
Our office is based in Watertown, TN, and we serve Nashville and surrounding areas, please do not come to our office unannounced as we are not currently set up to accept customers at this location.
Are you locally owned and operated?
Yes, Hopkins Refrigeration Inc. is a local veteran owned and operated business.
How much do your services cost?
The cost of our services varies depending on the type of service and the complexity of the repair. Please contact us for an estimate.
What payment methods do you accept?
We accept various payment methods, including credit cards, checks, and cash. Technicians do not have access to a credit card processing machine while on site, you will have to make credit card payments online via QuickBooks.
How do I schedule a service appointment?
Fill out the form located on our website, or alternatively send an email to: ServiceRequest@Hopkinsrefrigeration.com – Please make sure you include: The business name, the address for which the unit is located, the model and serial number of the unit and a brief description of issue. Our dispatch team will handle it from there.
What types of commercial refrigeration units do you service?
We service a wide range of commercial refrigeration units, including walk-in coolers and freezers, reach-in refrigerators and freezers, display cases, and ice machines.
Do you offer emergency repair services?
Yes, we offer 24/7 emergency repair services however, the emergency services are exclusively offered to members of our 1-up program.
How often should I have my commercial refrigeration units serviced?
We recommend scheduling maintenance at least twice a year, however many manufacturer’s will specify the frequency in maintenance routine. Our general point of view is: If it’s dirty, clean it.
What does routine maintenance include?
Routine maintenance includes cleaning coils, checking refrigerant levels, inspecting electrical components, and ensuring all parts are in good working condition.
Do you offer any warranties on your services?
Yes, we offer a warranty on our repair services. The specifics of the warranty depend on the type of service performed. Please contact us for more details.
Are the parts you use covered by a warranty?
Yes, the parts we use are covered by the manufacturer’s warranty. We ensure to use high-quality parts for all repairs.
How can I contact Hopkins Refrigeration Inc.?
You can contact us by phone at (615) 926-1352 or by email ServiceRequest@HopkinsRefrigeration.com
What are your business hours?
Our regular business hours are from 7am to 3pm Monday thru Friday. However, we are available for emergency repairs 24/7 for our 1-up Members. We are closed on all Federal Holidays.
The technician told me he needs to order a part, but I have not heard from anyone in several days.
Follow up with our office to inquire about the status of the part order, request a specific timeline for the repair.
Do you sell used equipment?
No, Hopkins Refrigeration does not sell used equipment. If you’re looking for used commercial refrigeration equipment, you may want to try local classified ads, online marketplaces, or specialty retailers that deal in used appliances.
Can you build a custom refrigerator for me?
Currently we can’t physically build a custom refrigerator for you. However, as part of our consulting services we can help you with information and advice on designing a custom refrigerator or finding a company that can build one according to your specifications.
How do I properly dispose of my old commercial refrigeration equipment?
To dispose of your old commercial refrigeration equipment, you must follow specific regulations to ensure safe and legal disposal. First, hire a certified technician to safely remove any refrigerants, as handling these substances requires EPA-approved methods. Next, familiarize yourself with local and federal regulations regarding hazardous materials disposal and contact your local waste management authority for guidance. Recycle the remaining parts of the equipment at a facility that accepts commercial appliances, ensuring all hazardous materials are properly handled. Finally, keep records of the disposal process, including documentation from the technician and the recycling facility.
I heard R290 or refrigeration equipment that uses propane is not as good as the older refrigerants. Is that true?
Not necessarily. R290 (propane) has several advantages over older refrigerants like CFCs and HCFCs. It has excellent thermodynamic properties, making it highly efficient for cooling. Additionally, R290 has a very low Global Warming Potential (GWP) and zero Ozone Depletion Potential (ODP), making it more environmentally friendly. While it is flammable and requires proper handling, the efficiency and environmental benefits often make it a better choice for many applications. The perceived drawbacks usually stem from concerns about safety and the need for specialized handling and equipment, rather than the performance of the refrigerant itself.
I have an old refrigerator that I have never had any issues with, but I just bought a brand new expensive unit that isn’t working! Are all the new units made cheaply or did I just get a lemon?
It’s frustrating when a new appliance doesn’t work as expected, especially when your old one performed well for years. While it’s possible that you received a defective unit, it’s not fair to say that all new refrigerators are made cheaply. Newer models often come with advanced features and improved energy efficiency, which can sometimes introduce complexities and potential issues.
Manufacturers produce thousands of units, and occasionally, some may have defects. It’s important to:
- Check the Warranty: Most new appliances come with a warranty that covers repairs or replacements for a certain period. Contact the manufacturer or the retailer to address the issue.
- Ensure Proper Installation: Sometimes, issues can arise from improper installation. Verify that the unit was installed according to the manufacturer’s guidelines.
I was told that the issue isn’t covered under warranty. Seems like a scam to get more money! Can you tell me why I need to pay more money for a piece of equipment that I have already spent so much money on?
It can be incredibly frustrating when an issue with a new, expensive appliance isn’t covered under warranty. Here are some common reasons why a warranty might not cover certain issues and why additional costs may arise:
- Warranty Limitations: Most warranties have specific terms and conditions, including limitations on what is covered. Issues caused by improper installation, misuse, or lack of maintenance are often excluded.
- User Responsibility: Some problems may be deemed the result of user error or external factors, such as power surges or environmental conditions, which warranties typically don’t cover.
- Particular Exclusions: Certain parts or types of repairs might be specifically excluded from coverage. Reviewing the warranty’s fine print can clarify these exclusions.
- Manufacturer’s Policies: Warranty policies vary by manufacturer, and some may have stricter rules regarding coverage. It’s worth contacting customer service to understand the specifics of why your issue isn’t covered.
- Extended Warranties: If the standard warranty has expired, some manufacturers offer extended warranties for an additional cost. If you haven’t purchased this, you might have to pay out-of-pocket for repairs. While it’s disappointing to face additional costs, understanding the reasons behind warranty exclusions can help you navigate the situation more effectively and potentially resolve the issue without unnecessary expense.
Is there anything I can do to make sure my equipment runs smoothly and is reliable throughout the summer months?
Yes! There are several proactive steps you can take to ensure your refrigeration equipment runs smoothly and reliably during the hot summer months:
- Regular Maintenance:
- Schedule regular maintenance with a certified technician to inspect and tune up your equipment.
- Clean condenser and evaporator coils to ensure efficient heat exchange and prevent overheating.
- Check Refrigerant Levels:
- Ensure refrigerant levels are adequate. Low refrigerant can lead to inefficient cooling and increased energy consumption.
- Inspect and Clean Fans and Motors:
- Clean and inspect fans and motors to ensure they are running smoothly. Replace any worn or damaged parts.
- Monitor Temperature Settings:
- Regularly check and calibrate temperature settings to ensure they are at optimal levels for your needs.
- Seal and Insulate:
- Inspect door seals and gaskets for any wear or damage. Replace if necessary to maintain proper insulation and prevent cool air from escaping.
- Insulate any exposed refrigeration lines to maintain efficiency.
- Keep Surroundings Clear:
- Ensure that the area around the equipment is clear of debris and obstructions to allow for proper airflow and ventilation.
- Keep the unit away from heat sources, such as direct sunlight or other appliances that emit heat.
- Monitor for Unusual Noises:
- Pay attention to any unusual noises or vibrations from the equipment. These can be early signs of mechanical issues that need attention.
- Clean Drains and Pans:
- Clean and check the drainage system and evaporator pans to prevent clogs and overflow, which can lead to water damage and mold growth.
- Energy Management:
- Consider using energy management systems to monitor and optimize the performance of your refrigeration units, especially during peak usage times.
- Educate Staff:
- If you have staff who interact with the equipment, ensure they are trained in proper usage and basic troubleshooting to identify potential issues early.
By following these steps, you can help ensure your refrigeration equipment remains efficient and reliable throughout the summer, reducing the risk of breakdowns and costly repairs.
I have experience in HVAC, are you hiring?
Hopkins Refrigeration is always open to accept applications but first, let’s discuss the differences between commercial refrigeration and HVAC (Heating, Ventilation, and Air Conditioning).
Commercial refrigeration primarily deals with the cooling and preservation of perishable items, such as food and beverages, in commercial settings like restaurants, supermarkets, and warehouses. It involves the installation, maintenance, and repair of refrigeration systems, including walk-in coolers, freezers, and display cases.
HVAC, on the other hand, focuses on the heating, ventilation, and air conditioning of buildings to maintain comfort and air quality. This includes installing and servicing systems that control indoor temperature, humidity, and air circulation in residential, commercial, and industrial buildings.
While there is some overlap in skills and knowledge between the two fields, they require different areas of expertise. HVAC technicians typically work with a broader range of systems and may need to be familiar with heating and cooling equipment, as well as ventilation systems. Commercial refrigeration technicians, on the other hand, specialize in refrigeration systems and may work more frequently with commercial-grade equipment.
If you would like to apply, please call the office and you’ll receive directions on sending in your resume.
